Remote Computer Support

We recognise the value and importance of your time, which is why we offer a Remote Computer Support service. Save your time and valuable resources by not having to transport your computers to us for service, and avoid the call out fees and travelling time normally associated with onsite service.

With a quick phone call we can ascertain suitability for remote support and connect to your computer via a secure connection over the internet, and start to diagnose and resolve any and all of your problems. We can generally fix configuration errors, viruses, spyware, unexpected software errors, and other problems which keep you from using your computer.

Get remote computer help when you need it!

FACTOR's remote computer support, phone support, and network administration services give you the greatest leverage for your budget. Whether you need occasional phone support and remote troubleshooting or ongoing technical support and network administration, we can provide your small business with enterprise-level support without the cost and management overhead of maintaining a large in-house IT department.

Remote support calls have a quick response time and are worked to conclusion where possible. Where a remote fix is not available or possible (due to network faults, complete system failure, hardware failure etc) or where physical access to the equipment is required then on site time may be required to resolve faults.